Frequently Asked Questions
Get quick answers to your FAQ about Ponce’s Cleaning Services. Whether it’s scheduling, our cleaning approach, or customization options, find the information you need here. If you have more questions, feel free to reach out!
How often should I schedule regular cleaning services?
We recommend weekly or bi-weekly appointments for regular cleaning to maintain a consistently clean and fresh home environment. However, the frequency can be adjusted based on your specific needs and preferences.
What sets Ponce’s Cleaning Services apart from other cleaning companies?
Ponce’s Cleaning Services stands out for its unwavering commitment to excellence. Our dedicated team, eco-friendly products, and personalized approach ensure a superior cleaning experience tailored to your unique requirements.
Are your cleaning products safe for pets and children?
Absolutely! We prioritize the use of eco-friendly and pet-safe cleaning products to ensure the well-being of your family, including furry friends.
Can I customize the cleaning services to suit my specific needs?
Yes, our services are highly customizable. Whether you need specific areas targeted or have special requests, we work with you to tailor our cleaning services to meet your individual preferences.
What happens if I need to reschedule a cleaning appointment?
We understand that life can be unpredictable. If you need to reschedule, simply reach out to our support team, and we’ll make the necessary adjustments to accommodate your changing schedule.
How do I book your cleaning services?
Booking with Ponce’s Cleaning Services is easy! You can either contact us through our website or give us a call. Our friendly team will guide you through the process and schedule a convenient time for your cleaning appointment.
Are you insured and bonded?
Yes! We are fully insured and bonded through American Family Insurance under a Commercial General Liability policy for your protection.
What does your liability insurance cover?
Our insurance covers property damage, and general liability while providing cleaning services.
Why is liability insurance important for a cleaning service?
It protects homeowners and business owners from unexpected costs due to accidental damage or injuries during cleaning.
Does your insurance cover accidental damage to my property?
Yes, our policy includes accidental property damage coverage, ensuring your space is protected.
Can I request proof of insurance?
Absolutely! We’re happy to provide proof of insurance upon request.
Does your liability insurance cover commercial and residential cleaning?
Yes, our coverage applies to both residential and commercial cleaning services.
What happens if something gets damaged during a cleaning?
If an accident occurs, we will address the issue immediately and work with our insurance provider to resolve it.
Is your insurance coverage included in your pricing?
Yes! Our pricing includes full insurance coverage, so you don’t have to worry about additional costs.
How can I learn more about your liability insurance?
You can contact us anytime for more details or request a copy of our insurance policy.